| Management |
Able to manage projects, people and budgets to complete tasks successfully
and on time. Adept at coordinating the successful implementation of new systems and
procedures. |
| Technical |
Able to use, teach and troubleshoot for a large number of software and
hardware products. Adept at analysis, design, architecture and programming. A complete
list of products is available. |
| Writing |
Able to produce extensive system documentation and clear user manuals,
training and educational materials, creative and instructive newsletters, audio/visual
scripts, news releases, articles and other promotional material. Extensive experience with
electronic documentation such as online help systems and web sites. |
| Training |
Able to teach classes, give demonstrations and coordinate workshops and
seminars for a wide range of students. Topics have included computer hardware/software,
technical writing, consulting skills, problem solving, database design, HTML development,
CGI programming, etc. |
| Problem Solving |
Able to make sound decisions and commit to a course of action, after
examining all viable alternatives, within established time frames. |
| 2002-present |
Canadian Imperial Bank of Commerce (CIBC) |
|
Business Consultant, Forms Management |
| Duties: |
provide project and implementation management; provide application design
and development services; provide quality assurance management, test design and test
implementation; produce technical documentation related to software development; provide
consulting on matters relating to electronic document development. |
| 1998-2001 |
Consultant and Project Manager |
| Duties: |
provide project and implementation management; provide Internet design and
development services; provide quality assurance management, test design and test
implementation; produce technical documentation related to software development; provide
consulting on matters relating to office automation, decision support, training and system
implementation. |
| Clients: |
North American Media Engines
(StoryServer)
(National Cancer Institute, Vignette Corporation, Pearson Education, MassMutual
Financial Group, iWon, Notara, Sonera
Nederland BV)
Microsoft Canada (Money 98)
NCR Canada
SCT Technologies (BANNER CIS)
Symantec Corporation (E-commerce) |
| 1997-1998 |
HUMMINGBIRD COMMUNICATIONS LTD. |
|
Manager, Technical Writing |
| Duties: |
manage technical writing and graphic design team; develop and manage
project plans and schedules; produce manuals, online help systems and web pages for system
administrators and end users documenting various Hummingbird products (Exceed, NFS
Maestro, Host Explorer, Common Ground, etc); lead efforts to redesign and re-architect
manuals, help systems and product GUI; develop and produce corporate style guide; develop
and produce R&D development guidelines. |
| 1993-1997 |
SYMANTEC CORPORATION (previously Delrina Corporation) |
|
Internet Development Manager (1995-1997) |
| Duties: |
manage content development team (employees and contractors); develop and
manage project plans, schedules and budgets; design and architect large corporate web
sites; manage online security; design and program web-based Electronic Commerce system;
coordinate product information and online product sales with many varied departments
throughout the corporation; provide analysis, architecture and design to other departments
building internal web sites.
(shop.symantec.com, cafe.symantec.com, www.symantec.com,
www.healthypc.com, www.cyberjack.com) |
|
Documentation Manager (1993-1995) |
| Duties: |
manage technical writing team; develop and manage project plans, schedules
and budgets; produce manuals, online help systems and web pages for end users and
developers documenting various Symantec and Delrina products (WinFax, FormFlow, Cyberjack,
Internet Messenger, etc); manage Technical Support faxback system and produce Technical
Notes to support customers; participate in company wide Best Practices committee; develop
and produce corporate style guide. |
| 1988-1993 |
LIONSTAR PRODUCTIONS |
|
Consultant and Project Manager |
| Duties: |
provide products and services to information processing professionals who
support end user computing in their organizations; produce newsletters, manuals,
presentations and other publications; provide consulting on matters relating to office
automation, decision support, training and system implementation; organize and teach
classes, seminars and conferences. |
| Clients: |
Bank of Montreal
Canadian Imperial Bank of Commerce
Cassels, Brock & Blackwell
Kmart Canada
Ministry of Labour
Ministry of Government Services
Ministry of Consumer & Commercial Relations
PC Etcetera
Purolater Courier
Royal Bank of Canada
Toronto-Dominion Bank
Unitel Communications |
| 1983-1988 |
AETNA CANADA |
|
Information Centre Specialist (March 1984-April 1988) |
| Duties: |
install and administrate electronic mail system; evaluate and recommend
PC, mainframe and word processor software; consult with end users regarding hardware and
software requirements; support end users regarding PC and mainframe applications; write
and maintain product documentation; write bimonthly newsletter to user community; develop
training programs and train users; provide systems analysis and design consulting to end
users. |
|
Marketing Communications Coordinator (February 1983-March 1984) |
| Duties: |
produce quarterly magazine for field staff; produce monthly sales reports
and product newsletters; administrate field recognition program; produce brochures, news
releases and promotional material; assist with quarterly sales campaigns, national sales
conferences and other sales meetings; write programs and procedures to automate bulletins
and sales data reporting. |
| 1979-1983 |
ROGERS COMMUNICATIONS |
|
Assistant to Director of Programming, Assistant to President |
| 1977-1979 |
CITY-TV |
|
Production Assistant |
| Certifications |
Vignette Corporation
 |
| Education |
- "Lotus Notes Application Development"
Knowledge Alliance, Toronto, Ontario, 1996
- "Fundamentals of Solaris 2.X"
Sun Microsystems, Fremont, California, 1996
- "Customized FrameMaker 5.0"
Vision Computer Associates Inc., Toronto, Ontario, 1995
|
| Memberships |
- Project Management Institute (PMI)
- The HTML Writers Guild
- Society for Technical Communication (STC)
- Canadian Information Processing Society (CIPS)
|
| Awards 
|
Symantec Corporation Web Site
- Society for Technical Communication
International Online Communication Competition
Award of Achievement & Award of Distinguished Technical Communication, 1997
- Society for Technical Communication
Online Communication Competition (Toronto Chapter)
Award of Achievement, 1997
- Society for Technical Communication
WWW Home Page Competition (LoneStar Chapter)
Best of Show and
Distinguished Technical Communication, 1996
Delrina Corporation Web Site
|
| Presentations |
- "Producing Successful Newsletters"
Information Centre Conference, Anaheim, California, 1989
- "Doing It Well - Beyond E-Mail"
Information Centre Exchange, Toronto, Ontario, 1987
- "The Full Potential of Electronic Mail"
Information Centre Conference, New Orleans, Louisiana, 1987
- "Reportpack - Database Management on the Displaywriter"
IBM Canada, Toronto, Ontario, 1985
|
Reading, creative writing, films, photography, horseback riding, travel, craft making.
References: Available upon request.